- Problem
- A broker sees words like blind preview, unlock, seller handoff, or workspace and needs the operational meaning before acting.
- Expected outcome
- The broker can interpret discovery, purchase, and follow-up labels without mistaking them for outcome guarantees or internal process promises.
- Steps
- Scan the term definition that appears in LeadPlot routes.
- Use the related guide when the term is tied to a workflow, such as checkout, delivery, or workspace follow-up.
- Use support only when the question becomes account-specific, seller-specific, billing-specific, or legal.
- Recovery
- If a term appears in a purchase or policy context, use the policy-owned route linked below before relying on a shorthand definition.
- Escalation
- Use support for private account, billing, legal, or seller-specific meaning that public glossary entries cannot resolve.