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Troubleshooting
Recovery paths for magic links, failed checkout, sold leads, unavailable media, missing workspace access, support, and unsubscribe.
Account recovery
Use the sign-in route to request a fresh magic link for the buyer email tied to the workspace. If the link expires, never arrives, or a purchase is attached to a different email, use support so the team can review the account-specific issue safely.
Support escalation
Use support for account-specific, billing-specific, legal, seller-specific, missing-delivery, or prohibited questions. Public help and chatbot answers should redirect rather than expose private details or investigate an individual account.
Troubleshooting
Troubleshooting covers missing magic links, failed checkout, sold or unavailable leads, missing workspace access, unavailable media, browser playback issues, and the support path for anything account-specific.
Unsubscribe
Use the unsubscribe route for email opt-out requests. If a link is expired, unclear, or tied to an account-specific issue, use support rather than exposing private delivery or sender details in public help.
Self-serve guide
Troubleshooting separates self-serve steps from account-specific investigations so public help can stay useful without exposing private details.
Sign into the buyer workspace with the purchase email, refresh the lead page, and contact support with the deal route and buyer email context if access is still missing.
Use the workspace sign-in link and the buyer email tied to your purchase. Your profile route lists purchased leads and follow-up materials after access is attached.
Request a fresh sign-in link from the sign-in page. If links never arrive or the workspace email is unclear, use support instead of trying unrelated emails.
Sign in with the existing workspace email before checkout when possible. If a purchase or workspace needs account-specific review, contact support.
Return to the deal page, check whether the lead is still available, and use support if funds were captured, checkout loops, or your account email needs review.
Use the troubleshooting guide to pick the closest recovery path: sign-in link, failed checkout, missing delivery, sold lead, unavailable media, or support escalation.
Try the purchased lead from the buyer workspace and check whether the material is available for that lead. If playback still fails, contact support.
The public guide explains where purchased lead materials live. Account-specific team access or sharing questions should go through support for safe review.
Billing, terms, privacy, unsubscribe, and account-specific questions should use the public policy or support route linked from each topic. Help pages summarize the route to use; they do not replace those policy pages.