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Account and policy
Where public help ends and policy or support routes take over for billing, account recovery, privacy, and legal questions.
Account recovery
Use the sign-in route to request a fresh magic link for the buyer email tied to the workspace. If the link expires, never arrives, or a purchase is attached to a different email, use support so the team can review the account-specific issue safely.
Billing and refunds
Purchases are final after digital delivery into the buyer workspace or fulfillment flow. Public help can summarize duplicate-charge, technical processing error, and legally required exceptions, but the billing policy remains the source of truth.
Privacy
Public help can point brokers to the privacy policy and explain that buyer account, transaction, and seller conversation data are handled according to that policy. It should not add new privacy promises beyond the public policy.
Support escalation
Use support for account-specific, billing-specific, legal, seller-specific, missing-delivery, or prohibited questions. Public help and chatbot answers should redirect rather than expose private details or investigate an individual account.
Self-serve guide
Account and billing help gives brokers enough public context to act, then routes private billing, legal, seller, or account questions to support.
Use the privacy policy for public data-handling details. For account-specific privacy requests, contact support so the request can be handled safely.
Pricing shows the cost to unlock the listed lead and available handoff materials. Review the deal detail and billing policy before checkout for the current purchase context.
If a lead becomes unavailable before your purchase is delivered, follow the deal page status and support guidance. Billing outcomes are handled under the public billing policy.
Purchases are final and non-refundable after digital delivery except for duplicate charges, technical processing errors, or where required by law. See the billing policy for the source wording.
Use support and include the buyer email, deal context, and receipt context you can safely share. The billing policy explains duplicate-charge and processing-error exceptions.
Sign into the buyer workspace with the purchase email, refresh the lead page, and contact support with the deal route and buyer email context if access is still missing.
Use the workspace sign-in link and the buyer email tied to your purchase. Your profile route lists purchased leads and follow-up materials after access is attached.
Request a fresh sign-in link from the sign-in page. If links never arrive or the workspace email is unclear, use support instead of trying unrelated emails.
Billing, terms, privacy, unsubscribe, and account-specific questions should use the public policy or support route linked from each topic. Help pages summarize the route to use; they do not replace those policy pages.