- Problem
- A broker started purchase from a lead detail page but checkout did not complete or returned to the site without access.
- Expected outcome
- The broker confirms whether a purchase completed, whether the lead is still available, and which safe recovery path to use.
- Steps
- Return to live leads or the concrete deal page you were reviewing.
- Confirm the lead is still available and the buyer email is the intended workspace email.
- Start checkout again only when no completed payment or pending delivery is visible.
- Recovery
- If funds were captured, checkout loops, or delivery remains missing, stop retrying and use support so the account-specific state can be reviewed.
- Escalation
- Use support for duplicate charge, captured payment without delivery, receipt questions, or any billing-specific investigation.